Courovale, atendimento, pós-venda, couro, personalização, fidelização, clientes, públicos
The current market continues to give preference and appreciation for companies that produce products of unquestionable quality, present ethical values, have sustainability policies, good representation and dialogue with their public.
Despite being vital, these characteristics and qualities are permanently consumer-proof, and a single noise can shake these structures so tightly bound. And, in general, this noise is invariably linked to service.
There are many cases in which a large company has been at the mercy of its client, due to unsuccessful service, often because the dialogue is only “one way” and little interested. If the buyer understands that the relationship with the brand is being established only in a hurry or need to sell, the product may even meet his needs, but the brand doesn’t.
Before, during and after
We live in an era of enchantment, loyalty and follow-up when it comes to sales. The consumer no longer wants to just buy good products: he wants a complete commercial experience. It wants to participate in engagement and formalize relations with brands. And in this context, Courovale presents itself as a company that is concerned with all stages of service. Before, during and especially after.
We understand that the sales cycle doesn’t end completely, on the contrary: it is renewed. It is of great importance that the consumer has a perception of partnership by Courovale. And this is how we position ourselves, as a brand that wants to be present in major projects of our customers. We are immensely proud to be part of their success.
We have a service team forged in this concept and with these values. If there is any problem or defect in any of our products, we immediately make ourselves available, as we understand that our customer also deals with other audiences. We maintain an open and welcoming after-sales dialogue.
We want customers to look for us in a comfortable and natural way, as they understand that we deliver what they want and need.